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Thursday, November 6 • 4:20pm - 4:55pm
Customer Experience Trend Spotting – Preparing For The Future Of Customer Experience In Healthcare
Golden Living

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The involvement of healthcare providers no longer stops when the patient leaves location.  Golden Living has utilized applications that allow their patients to be engaged in their recovery with information about diet, exercise and medication including a feedback channel that allows patients to journal their symptoms as they recover.  In this case-study presentation we will see in a real-world example as to how an organization has kept their customer’s engaged through digital means on an on-going basis; and determine how these practices could work for your organization/brand.

Cindy Berger, Vice President Marketing, Golden Living

avatar for Cindy Berger

Cindy Berger

Vice President Marketing, Golden Living
Ms. Berger joined Golden Living in 2008 and leads the brand strategy and all marketing initiatives for this family of brands: Golden LivingCenters, Aegis Therapies, AseraCare Hospice and Palliative Medicine, Ceres Purchasing and 360 Healthcare Staffing.  Cindy cut her marketing chops... Read More →

Thursday November 6, 2014 4:20pm - 4:55pm PST
New York City